How to apply for a refund?

We only handle a refund issue through our live chat because we may need

to check the identity and the ownership of your payment for security reason.

So generally we may not accept the requests via e-mail. Please contact our

live chat help if you have a desire to refund your payment.

When shall we offer a refund?

We believe we can do the transaction fast in most of the cases. However,

sometimes, we may not fulfill the order on time, if it is in these cases, we can

 offer a refund as our customers request or try our best to solve the

problems as soon as possible if our customers give us more time patiently.

How does the refund do?

If you tell us the reasonably reasons and the request for a refund is

granted, we will refund to your paypal account in 2 hours after you request

for a refund successfully.

Privacy policy:

How is our customers¡¯ information protected?

We respect and are committed to protecting your privacy. We gather

personal information from all registering members. You can believe us that it

is safe for you to enter your information to Gameim.com which is a secure

page with the latest security features to protect against intruders. Your

information will be stored in an encrypted format on our servers. We follow

stringent technical and managerial guidelines to help protect the

confidentiality, security and integrity of data stored on our system. While no

computer system is completely secure, we believe the measures

implemented by our web site reduce the likelihood of security problems to a

level appropriate to the type of data involved. We Secure Sockets Layer

(SSL); an encryption technology that works with Netscape Navigator,

Microsoft Internet Explorer, AOL Browser and Mozilla FireFox, so only we can

read a customer¡¯s personal information.

To guarantee our customers having a satisfied purchase, our company

currently offers a price protection. If your purchase has not been delivered

when our price is lowered, you may contact our live help to have additional

products to make up for the difference.

Got a question?

If you have any other questions, please do not hesitate to contact us on our

 live chat.